Organizations are built on certain principles or standards to facilitate growth and improve employee efficiency and performance. These principles may vary depending on the site and the nature of the business. However, there are always certain similarities. Business Process Management is one of those similar concepts that organizations use to maintain their operations, and its impact cannot be overemphasized. Find out how Objectives and Key Results (OKRs) can help this Process Management principle within a company below.
What Is Process Management?
Process Management is a methodology often used by companies to set, track or monitor, and optimize business processes and strategies. It is the framework for achieving nearly accurate results without errors or shortcomings. This principle directs every part of a business, including human labor, communication systems, and technologies. It aims to ensure consistency and reduce operational costs maximally.
Process Management gives a company a sense of corporate direction through consistent, automated processes influencing human behaviors and transactions. It is, however, not to be mistaken for software or task management tools because it doesn’t organize or handle a set of activities.
What are the Types of Process Management Systems?
A company’s process management system may be any of two types, namely:
System or Integration Process Management
It is a process management system that involves mainly things that don’t require human influence, i.e., transactions, technologies, APIs, etc. This integration system will help businesses generate more efficient results faster and better.
Human Process Management
It is a process management system that involves human interactions even when it works based on an automated principle. Humans are first required either to facilitate the process or to approve tasks. A perfect example is the customer support service handled by humans but supported by automated functions like LiveChat.
How OKRs Can Help Your Organization in Process Management?
Objectives and Key Results (OKRs) is a framework that tracks growth and ensures individual or business performance. In a company with a Process Management system, OKRs will be helpful in several ways.
- OKRs will help such a company focus on core values and goals. It will help them set or build a process management system that will help in meeting certain targets. Of course, it will require proper planning for such to happen.
- OKRs will determine the measurable progress of the process management system. For instance, there are always differences between businesses where the methodology exists and doesn’t exist. However, it may be difficult to ascertain the differences without a framework. With the influence of OKR, even the least changes will be obvious.
- Every business wants to build a reputation where its audience finds them accountable and transparent. It is impossible to achieve that without aligning OKR with a standardized system such as Process Management. The duo works hand-in-hand to ensure automated functions serve the company and its customers honestly and perfectly.
How OKRs Can Help in Stages of Process Management?
There are five stages of a company’s Process Management system, and OKRs can help in each. They include:
Stage 1: OKRs in Design
The first stage is design, and OKRs will help business managers and employers share detailed desired outcomes with shareholders and partners. These parties gain more insight into standards and rules to align results equally with objectives (and goals).
Stage 2: OKRs in Modeling
The second stage is modeling, and OKRs will help businesses determine a direction to follow either by improving old or developing new strategies to meet set targets.
Stage 3: OKRs in Execution
The implementation of these automated business strategies is the next stage. However, it must be done within a small audience and OKRs will help track and monitor performance. It will pick up errors, thus, giving the company a chance to fix them.
Stage 4: OKRs in Monitoring
OKRs help in further monitoring by reviewing the performance parameters or indicators at various levels.
Stage 5: OKRs in Optimization
The final part is optimization, where the automated business processes are effectively improved. OKRs ensure there is proper alignment between these processes and business goals.
Process Management is important for any business that wants to succeed using automated functions. However, what is even more critical is utilizing the OKR framework. One effective way to integrate this framework is by using Huminos software. It is a free tool that observes an organization’s OKR while working on three main principles – aiming for growth, facilitating conversations, and measuring performance. Huminos works for all types of businesses – large- to small-scale.