Customer SuccessCustomer Onboarding Specialist
Customer Onboarding Specialist
A Customer Onboarding Specialist is responsible for ensuring a smooth and positive transition for new customers of a company. Their objectives are to provide an excellent customer experience through providing clear and concise communication, being available to answer questions, and addressing concer... View More
Reduce onboarding cycle time
Coordinate with marketing and product teams to create an onboarding playbook
Work with product team to add onboarding assets like User guides, FAQs, Admin guide
Work with marketing team to create change management playbook
Work with product team to embed default settings for 100% of input choices
Build product expertise
Participate in 5 customer demos
Document 5 features of the product
Take 3 demos from product team
Update existing feature documentation for 5 features
Be a customer champion internally
Reduce onboarding tickets by 20%
Get 5 on 5 customer rating on onboarding process post launch
Reduce onboarding cycle time from 7 to 3 days
Document 5 customer concerns and voice them to product team
Resolve customer onboarding issues within 2 to 4 hours
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