Customer SuccessCustomer Support Specialist
Customer Support Specialist
The primary objective of a Customer Support Specialist is to ensure that customers have a positive experience with a company and its products or services. They achieve this by providing prompt and efficient customer service, troubleshooting issues, and resolving problems. In some cases, they may als... View More
Build product expertise
Participate in 5 customer demos
Document 5 features of the product
Take 3 demos from product team
Update existing feature documentation for 5 features
Increase CSAT from average 4 to 4.5
Be courteous on email, chat, phone for 100% of the responses
Resolve customer issues within 2 to 4 hours
For 3 repeat issues, proactively escalate to engineering team and help release fixes.
Proactively communicate to 5 customers on release of fixes.
Improve support documentation
Update 5 knowledge base articles for feature changes
Update help document for 5 repeat questions from customers
Proactively document 5 new changes before they are released
Wait! Before you go!