Product ManagementDirector of Product
Director of Product
The Director of Product is responsible for the goals and objectives of the product team. They work with the product owner to ensure that the product roadmap is followed and that the product meets the needs of the customer. They also work with developers to ensure that the product is developed accord... View More
Perfect the product release process
Improve Net Promoter Score from 8.0 t0 9.5
Reduce flow churn from 35% to 10%
Reduce bugs found after release by 30%
Build customer connect
Book 25 clients for bet testing 2 upcoming feature releases
Get product feedback from customers and identify 10 implementable changes and share with the engineering team
Review weekly customer success dashboard and fix top 10 issues accounting for 80% of the customer tickets
Work with customer success team on pipeline customers and document 10 real-time feedbacks
Interview 5 customers
Onboard 4 clients
Increase customer referrals
Secure 4 referrals
Complete review calls with 100% positive feedback customers
Email 10 customers with positive feedback for review call
Email 15 customers aged 6 months are more for feedback on their product experience
Impact revenue metrics
Increase multiyear contracts by 25%
Maintain a minimum Net Promoter Score of X
Maintain a minimum 95% customer retention quarter-on-quarter
Reduce churn by 10%
Increase customer referrals by 25%
Increase engagement metrics
Increase Daily Active Users by 10%
Introduce 5 gamification techniques to reward and recognize top users
Increase mobile app downloads by 25%
Increase time spent by users by 25%
Increase trial to win conversion
Fix 100% of the gaps identified
Identify 10 product gaps that are causing drop outs
Study 100% dropouts from trial
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