Freshdesk + Huminos Integration for KPI and OKR Tracking
Huminos directly connects with Freshdesk to update KPIs automatically, saving time in manual OKR tracking.
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How it works
1
Activate Freshdesk Integration
Admin on the Huminos platform can create a connection between Huminos and Freshdesk.
Documentation on how to activate Freshdesk integration on Huminos2
Connect datasource to Key Result
Once the integration has been activated, you can select Freshdesk from the list of datasources when adding a Key Result. Here are some examples of metrics supported:
- Number of tickets - Progress is calculated based on the total number of tickets for the agent between the specified dates
- Number of resolved tickets - Progress is calculated based on the total number of resolved tickets for the agent between the specified dates
3
Automatic OKR Tracking
Once datasource is connected and the key metric is linked, your KPIs and OKRs are automatically updated in real time.
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