Zendesk + Huminos Integration for KPI and OKR Tracking
Huminos directly connects with Zendesk to update KPIs automatically, saving time in manual OKR tracking.
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How it works
1
Activate Zendesk Integration
Admin on the Huminos platform can create a connection between Huminos and Zendesk.
Documentation on how to activate Zendesk integration on Huminos2
Connect datasource to Key Result
Once the integration has been activated, you can select Zendesk from the list of datasources when adding a Key Result. Here are some examples of metrics supported:
- Number of tickets - Progress is calculated based on the total number of tickets for the agent between the specified dates
- Number of closed tickets - Progress is calculated based on the total number of closed tickets for the agent between the specified dates
3
Automatic OKR Tracking
Once datasource is connected and the key metric is linked, your KPIs and OKRs are automatically updated in real time.
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