Building trust in remote teams
Trust, at its very core, is a combination of intent and demonstrable results.
Daniel J. McAllister in his research paper in the Academy of Management Journal, discusses 2 types of trust:
- Affective Trust which is based on the emotional connect. How well the team-members relate to the manager or each other?
- Cognitive Trust which is based on the competence and reliability.
Managers, in order to build trust within the remote teams, must build bot affective and cognitive trust.
Building affective trust:
- state intentions clearly
- care for personal well being
- do not frequently reschedule or postpone 1:1 meetings
Building cognitive trust.
- set clear goals and expectations
- demonstrate results by delivering on commitments
- give regular appreciative and developmental feedback